Everything you need to know about The Book-in Hub
Yes! With Square integration enabled, you can require deposits for specific booking sessions. This helps reduce no-shows and protects your revenue for high-value bookings like afternoon teas or special events.
Absolutely! Customize colors, logos, branding, and session details to match your venue's style. The booking widget seamlessly embeds into your website, and customers can book directly from your site.
Yes, you can export booking reports directly from the dashboard, and API access is included on both plans for advanced integrations with your POS or accounting systems.
Yes. You can switch between monthly and yearly Premium billing, or move to the one-time Elite plan, from your billing settings in the dashboard. Changes take effect immediately.
No, Square integration is included on both plans at no extra cost. You'll only pay Square's standard processing fees when collecting deposits or pre-payments from customers. Square handles all payment processing securely.
Yes! We provide comprehensive onboarding to help you get set up quickly built inside the app, or if you prefer our support team can guide you through the initial setup and features.
You can cancel the monthly or yearly Premium subscription anytime from your billing settings in the dashboard — there are no long-term contracts. Your access continues until the end of the paid period.
Both plans include unlimited bookings and unlimited staff users, so there are no monthly caps to worry about as your venue grows.
Yes. The platform runs on SOC 2 Type II certified and ISO 27001 accredited cloud infrastructure. All traffic is encrypted in transit with TLS 1.2+ and all data is encrypted at rest using AES-256. Access is protected by secure authentication with one-time email verification codes, role-based permissions and row-level data isolation so each venue can only ever see its own records. Card payments are never stored by us — they are processed entirely through Square's PCI DSS Level 1 compliant platform. We handle personal data in line with UK GDPR, take regular encrypted backups and maintain 99.9% uptime.
Every feature is included on both plans: smart booking management with timeline and floor plan views, table management and joins, flexible booking sessions, customer database with allergy tracking, allergen management, automated email confirmations and reminders, waitlist, pre-orders, Square deposits, analytics and reports, and API access.
We provide 7 days a week email support for all plans. Our team is here to help you with setup, questions, and any issues you encounter. We're committed to your success.
Elite is a single payment of £999.99 rather than a monthly subscription. You get the same unlimited features as Premium with no further billing — ideal if you would rather pay once than commit to a recurring plan.
We offer two plans: Premium at £29.99 per month (or £239.99 per year, saving you around two months) and Elite at a one-time payment of £999.99 with no recurring fees. Both include unlimited bookings and unlimited staff users, with every feature unlocked — booking management, allergen management, customer database, waitlist, pre-orders, Square deposits, reports and API access.